Shipping policy

1. Introduction

At JA MAESTRO, we are committed to delivering quality products and providing a reliable shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to our customers.

2. Order processing

Orders are generally processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.
  • Customized and personalized products may require additional processing time.
  • During promotional periods, holidays, or high-volume seasons, processing may take longer.

Customers will receive an order confirmation after successfully placing an order.

3. Shipping methods and delivery times

JA MAESTRO may offer different shipping options depending on the customer’s location and the shipping services available.

Estimated delivery times will be communicated during checkout or through the shipping confirmation.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

4. Shipping costs

Shipping fees are calculated based on factors such as:

  • Delivery destination.
  • Package weight and dimensions.
  • Shipping method selected.
  • Applicable promotional offers.

All applicable shipping charges will be displayed before customers complete their purchases.

5. Order tracking

When tracking is available, customers will receive a shipping confirmation containing tracking information.

Customers are responsible for monitoring their shipments and ensuring that delivery information is accurate.

6. Incorrect shipping information

Customers are responsible for providing accurate shipping addresses when placing orders.

JA MAESTRO is not responsible for delivery delays or lost packages resulting from incorrect or incomplete addresses provided by customers, subject to applicable law and carrier policies.

If an address correction is needed, customers should contact us immediately.

7. Delayed or lost packages

Although we work with reliable shipping providers, delays may occur due to:

  • Weather conditions.
  • Carrier operational issues.
  • Holidays and peak shipping periods.
  • Customs inspections.
  • Other circumstances beyond our control.

If your package appears delayed or lost, please contact our customer service team for assistance.

8. International shipping

JA MAESTRO may offer international shipping to selected destinations.

International customers may be responsible for customs duties, import taxes, brokerage fees, and other applicable charges imposed by their destination country.

These charges are not included in the purchase price unless expressly stated at checkout.

9. Delivery issues

If an order arrives damaged or incomplete, customers should contact JA MAESTRO within 5 calendar days of delivery.

Please provide photographs, your order number, and a description of the issue.

10. Contact information

For shipping-related questions, please contact:

JAMAESTRO BUSINESS LLC
Brand: JA MAESTRO
Email: jamaestrobusiness@gmail.com
Website: www.jamaestroathletic.com